--- title: How to Reach Essal Office Support description: If you run into a problem that the help articles don't resolve, the Essal support team is here to help. --- [Skip to content](https://help.essal.cloud/en/article/1379-#main-content) English Show submenu for translations [More support](https://help.essal.cloud/en/kb-tickets/new?hsLang=en) [Customer portal](https://clients.essal.cloud/tickets?hsLang=en) [![logo](https://help.essal.cloud/hubfs/logo.svg)](https://help.essal.cloud/?hsLang=en) - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) Open main navigation Close main navigation - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) - English Show submenu for translations - [More support](https://help.essal.cloud/en/kb-tickets/new) - [Customer portal](https://clients.essal.cloud/tickets) - [Home](https://essal.cloud/) [Home](https://essal.cloud/) Essal Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.essal.cloud/en?hsLang=en) 2. [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en) 3. [Getting started](https://help.essal.cloud/en/essal-office?hsLang=en#getting-started) # How to Reach Essal Office Support If you run into a problem that the help articles don't resolve, the Essal support team is here to help. --- ## Contacting Support You can reach the Essal Office support team by emailing **support@essal.cloud**. Include as much context as possible in your message so the team can investigate and respond efficiently. --- ## What to Include in Your Support Request The more detail you provide, the faster the team can identify and resolve your issue. Include the following: - **Information**: \*\*Your organization name\*\* - **Why it helps**: Identifies your account in the system - **Information**: \*\*Your email address\*\* - **Why it helps**: Associates the request with your user account - **Information**: \*\*Description of the problem\*\* - **Why it helps**: Explains what you were trying to do and what happened instead - **Information**: \*\*Steps to reproduce\*\* - **Why it helps**: The exact steps that lead to the issue - **Information**: \*\*Error messages\*\* - **Why it helps**: Copy the exact wording of any error shown on screen - **Information**: \*\*Screenshots or screen recordings\*\* - **Why it helps**: Visual evidence is often the fastest way to diagnose a problem - **Information**: \*\*When it started\*\* - **Why it helps**: Helps narrow down whether it's related to a recent change --- ## Response Times The Essal support team aims to respond to all requests within one business day. Complex issues that require investigation may take longer, but you will receive an acknowledgement quickly confirming your request has been received. --- ## Before You Contact Support Many common issues have quick answers in the help articles. Before submitting a request, check: - [Troubleshooting & FAQ](https://help.essal.cloud/en/15-troubleshooting-and-faq/?hsLang=en) — covers the most common problems - The error message itself — Essal Office error messages are designed to be descriptive and often point directly to the solution - [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en#main-content) - [Getting started](https://help.essal.cloud/en/essal-office?hsLang=en#getting-started) - [Searching and saved views](https://help.essal.cloud/en/essal-office?hsLang=en#searching-and-saved-views) - [Correspondents and document types](https://help.essal.cloud/en/essal-office?hsLang=en#correspondents-and-document-types) - [Email import](https://help.essal.cloud/en/essal-office?hsLang=en#email-import) - [Users groups and permissions](https://help.essal.cloud/en/essal-office?hsLang=en#users-groups-and-permissions) - [Sharing documents](https://help.essal.cloud/en/essal-office?hsLang=en#sharing-documents) - [Working with documents](https://help.essal.cloud/en/essal-office?hsLang=en#working-with-documents) - [Pdf tools](https://help.essal.cloud/en/essal-office?hsLang=en#pdf-tools) - [Uploading documents](https://help.essal.cloud/en/essal-office?hsLang=en#uploading-documents) - [Archive serial numbers](https://help.essal.cloud/en/essal-office?hsLang=en#archive-serial-numbers) - [Workflows and automation](https://help.essal.cloud/en/essal-office?hsLang=en#workflows-and-automation) - [Organizing with tags](https://help.essal.cloud/en/essal-office?hsLang=en#organizing-with-tags) - [Troubleshooting and faq](https://help.essal.cloud/en/essal-office?hsLang=en#troubleshooting-and-faq) - [Account and security](https://help.essal.cloud/en/essal-office?hsLang=en#account-and-security) - [Custom fields](https://help.essal.cloud/en/essal-office?hsLang=en#custom-fields) - [Portal](https://admin.essal.cloud/) - [Newsroom](https://newsroom.essal.cloud/) - [Careers](https://careers.essal.cloud/) - [Help](https://support.essal.cloud/) - [Status](https://status.essal.cloud/) - [Contact](https://essal.cloud/contact) - [Terms](https://legal.essal.cloud/terms) [![logo](https://help.essal.cloud/hubfs/logo.svg "logo")](https://essal.cloud/) Essal LLC Copyright © 2026, Essal