--- title: Checking Upload and Processing Status description: After uploading a document, Essal Office processes it in the background. Most documents are ready within seconds, but for large batches or high-resolu... --- [Skip to content](https://help.essal.cloud/en/article/1385-#main-content) English Show submenu for translations [More support](https://help.essal.cloud/en/kb-tickets/new?hsLang=en) [Customer portal](https://clients.essal.cloud/tickets?hsLang=en) [![logo](https://help.essal.cloud/hubfs/logo.svg)](https://help.essal.cloud/?hsLang=en) - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) Open main navigation Close main navigation - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) - English Show submenu for translations - [More support](https://help.essal.cloud/en/kb-tickets/new) - [Customer portal](https://clients.essal.cloud/tickets) - [Home](https://essal.cloud/) [Home](https://essal.cloud/) Essal Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.essal.cloud/en?hsLang=en) 2. [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en) 3. [Uploading documents](https://help.essal.cloud/en/essal-office?hsLang=en#uploading-documents) # Checking Upload and Processing Status After uploading a document, Essal Office processes it in the background. Most documents are ready within seconds, but for large batches or high-resolution scans it can take longer. This article explains how to monitor the processing queue and what to do if something goes wrong. --- ## The Task Status Indicator While processing is underway, a status indicator appears in the top bar of the application. Clicking it opens the **Task Status** panel, which lists all recent and in-progress processing tasks with their current state. --- ## Task Status States - **Status**: \*\*Pending\*\* - **What it means**: The document is queued and waiting to be processed - **Status**: \*\*Processing\*\* - **What it means**: OCR and indexing are actively running for this document - **Status**: \*\*Complete\*\* - **What it means**: Processing finished successfully — the document is ready - **Status**: \*\*Failed\*\* - **What it means**: Processing encountered an error — the document was not added to the archive Completed and failed tasks are visible in the task list for a short period before being cleared automatically. --- ## Reading a Failed Task When a task fails, it shows an error message describing what went wrong. Common error reasons include: - **Error message**: \*\*Unsupported file type\*\* - **Likely cause**: The file format is not recognized or indexable - **Error message**: \*\*File corrupted or unreadable\*\* - **Likely cause**: The file is damaged or incomplete - **Error message**: \*\*Password-protected PDF\*\* - **Likely cause**: Password-protected PDFs cannot be processed — remove the password first - **Error message**: \*\*Processing timeout\*\* - **Likely cause**: The file was very large or complex; try uploading it again --- ## Retrying a Failed Upload If a task has failed, the most reliable approach is to re-upload the file: 1. Fix the root cause if applicable (e.g. remove a PDF password, convert the file to a supported format) 2. Upload the file again using the upload button or drag-and-drop 3. Monitor the task list to confirm it completes successfully this time --- ## Dismissing Tasks You can dismiss individual completed or failed tasks from the task panel by clicking the **×** next to them. Dismissing a task only removes it from the list — it does not delete the document or retry a failed one. --- ## If Most Documents Are Stuck in Pending If a large number of documents remain in "Pending" for an unusually long time (more than a few minutes for normal-sized files), the processing queue may be backed up. This is typically temporary and resolves on its own. 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