--- title: Notification Preferences description: Essal Office can send you email notifications when specific events occur — such as when a workflow fires, when a document is shared with you, or when ... --- [Skip to content](https://help.essal.cloud/en/article/1488-#main-content) English Show submenu for translations [More support](https://help.essal.cloud/en/kb-tickets/new?hsLang=en) [Customer portal](https://clients.essal.cloud/tickets?hsLang=en) [![logo](https://help.essal.cloud/hubfs/logo.svg)](https://help.essal.cloud/?hsLang=en) - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) Open main navigation Close main navigation - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) - English Show submenu for translations - [More support](https://help.essal.cloud/en/kb-tickets/new) - [Customer portal](https://clients.essal.cloud/tickets) - [Home](https://essal.cloud/) [Home](https://essal.cloud/) Essal Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.essal.cloud/en?hsLang=en) 2. [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en) 3. [Account and security](https://help.essal.cloud/en/essal-office?hsLang=en#account-and-security) # Notification Preferences Essal Office can send you email notifications when specific events occur — such as when a workflow fires, when a document is shared with you, or when a new document arrives that requires your attention. You can control which notifications you receive. --- ## Accessing Notification Settings 1. Click your username or avatar in the top-right corner 2. Select **Profile** or **Account settings** 3. Look for the **Notifications** section --- ## Types of Notifications Depending on your Essal Office configuration, available notification types may include: - **Notification**: \*\*Workflow notification\*\* - **When you receive it**: When a workflow's "send email notification" action fires and targets you - **Notification**: \*\*Document shared with you\*\* - **When you receive it**: When another user grants you access to a specific document - **Notification**: \*\*Processing complete\*\* - **When you receive it**: When a batch of documents finishes OCR processing - **Notification**: \*\*Custom alerts\*\* - **When you receive it**: Defined by your administrator through workflows --- ## Enabling and Disabling Notifications Toggle each notification type on or off. Changes apply to your account only. Other users' notification preferences are not affected. If a notification type does not appear, it may not be configured on your Essal Office instance. Contact your administrator to enable additional notification types. --- ## Workflow-Based Notifications Many notifications in Essal Office are delivered through the workflow system rather than as a fixed notification type. An administrator can configure a workflow with an "Send email notification" action targeted at specific users or groups. If you want to receive alerts for specific document events (e.g. a new contract arrives, an invoice exceeds a certain amount), ask your administrator to set up a workflow with a notification action. --- ## Notification Emails Notification emails come from the email address configured for your Essal Office instance. If you aren't receiving expected emails: 1. Check your spam or junk folder 2. Add the Essal Office sender address to your contacts or allow-list 3. Contact your administrator to verify the mail sending configuration is working --- ## Turning Off All Non-Essential Notifications If you are receiving too many emails, disable notification types you don't action. Keep only the alerts that prompt you to take meaningful action. Workflow-based notifications are controlled by your administrator — ask them to adjust the workflow if those emails are excessive. - [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en#main-content) - [Getting started](https://help.essal.cloud/en/essal-office?hsLang=en#getting-started) - [Searching and saved views](https://help.essal.cloud/en/essal-office?hsLang=en#searching-and-saved-views) - [Correspondents and document types](https://help.essal.cloud/en/essal-office?hsLang=en#correspondents-and-document-types) - [Email import](https://help.essal.cloud/en/essal-office?hsLang=en#email-import) - [Users groups and permissions](https://help.essal.cloud/en/essal-office?hsLang=en#users-groups-and-permissions) - [Sharing documents](https://help.essal.cloud/en/essal-office?hsLang=en#sharing-documents) - [Working with documents](https://help.essal.cloud/en/essal-office?hsLang=en#working-with-documents) - [Pdf tools](https://help.essal.cloud/en/essal-office?hsLang=en#pdf-tools) - [Uploading documents](https://help.essal.cloud/en/essal-office?hsLang=en#uploading-documents) - [Archive serial numbers](https://help.essal.cloud/en/essal-office?hsLang=en#archive-serial-numbers) - [Workflows and automation](https://help.essal.cloud/en/essal-office?hsLang=en#workflows-and-automation) - [Organizing with tags](https://help.essal.cloud/en/essal-office?hsLang=en#organizing-with-tags) - [Troubleshooting and faq](https://help.essal.cloud/en/essal-office?hsLang=en#troubleshooting-and-faq) - [Account and security](https://help.essal.cloud/en/essal-office?hsLang=en#account-and-security) - [Custom fields](https://help.essal.cloud/en/essal-office?hsLang=en#custom-fields) - [Portal](https://admin.essal.cloud/) - [Newsroom](https://newsroom.essal.cloud/) - [Careers](https://careers.essal.cloud/) - [Help](https://support.essal.cloud/) - [Status](https://status.essal.cloud/) - [Contact](https://essal.cloud/contact) - [Terms](https://legal.essal.cloud/terms) [![logo](https://help.essal.cloud/hubfs/logo.svg "logo")](https://essal.cloud/) Essal LLC Copyright © 2026, Essal