--- title: Slow Performance and Loading Issues description: If Essal Office feels sluggish — pages take a long time to load, search results are slow to appear, or document previews take a long time — these step... --- [Skip to content](https://help.essal.cloud/en/article/1496-#main-content) English Show submenu for translations [More support](https://help.essal.cloud/en/kb-tickets/new?hsLang=en) [Customer portal](https://clients.essal.cloud/tickets?hsLang=en) [![logo](https://help.essal.cloud/hubfs/logo.svg)](https://help.essal.cloud/?hsLang=en) - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) Open main navigation Close main navigation - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) - English Show submenu for translations - [More support](https://help.essal.cloud/en/kb-tickets/new) - [Customer portal](https://clients.essal.cloud/tickets) - [Home](https://essal.cloud/) [Home](https://essal.cloud/) Essal Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.essal.cloud/en?hsLang=en) 2. [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en) 3. [Troubleshooting and faq](https://help.essal.cloud/en/essal-office?hsLang=en#troubleshooting-and-faq) # Slow Performance and Loading Issues If Essal Office feels sluggish — pages take a long time to load, search results are slow to appear, or document previews take a long time — these steps can help identify the cause. --- ## Check Your Internet Connection Essal Office is a web application. A slow or unstable internet connection will directly affect performance. Run a quick speed test to confirm your connection is healthy. If you are on a lower connection (e.g. mobile data), try switching to a faster connection. --- ## Try a Different Browser Browser extensions, cache issues, or outdated browsers can slow down web applications. Try the following: 1. Open Essal Office in a different browser (e.g. if you normally use Chrome, try Firefox or Edge) 2. Or open an incognito/private window in your current browser (this disables extensions and starts without cached data) If performance is noticeably better in a different browser or private mode, the issue is browser-specific. --- ## Clear Your Browser Cache A corrupted browser cache can cause slow loading or display problems: 1. In your browser, go to Settings \> Clear browsing data (or similar) 2. Clear cached images and files 3. Reload Essal Office --- ## Large Document Lists If you have tens of thousands of documents, displaying an unfiltered document list without any filters can be slow. Try: - Adding filters to narrow the list before browsing - Using saved views that apply filters automatically - Changing results per page to a lower number --- ## Slow Document Preview Large PDF files with many pages take longer to render a preview. This is normal for files over 20–50 MB or documents with 100+ pages. The document is still accessible — simply wait for the preview to load, or download the file to view it in a local PDF viewer for faster rendering. --- ## Slow OCR Processing If newly uploaded documents are taking a long time to appear as fully processed: - This is normal during periods of heavy upload activity - OCR processing is queued — high volumes process sequentially - Check the task queue to see how many tasks are pending --- ## Server-Side Performance Issues If performance is consistently slow for all users in your organisation, the issue is likely server-side. Contact your Essal Office administrator to investigate server load, storage, or database performance. - [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en#main-content) - [Getting started](https://help.essal.cloud/en/essal-office?hsLang=en#getting-started) - [Searching and saved views](https://help.essal.cloud/en/essal-office?hsLang=en#searching-and-saved-views) - [Correspondents and document types](https://help.essal.cloud/en/essal-office?hsLang=en#correspondents-and-document-types) - [Email import](https://help.essal.cloud/en/essal-office?hsLang=en#email-import) - [Users groups and permissions](https://help.essal.cloud/en/essal-office?hsLang=en#users-groups-and-permissions) - [Sharing documents](https://help.essal.cloud/en/essal-office?hsLang=en#sharing-documents) - [Working with documents](https://help.essal.cloud/en/essal-office?hsLang=en#working-with-documents) - [Pdf tools](https://help.essal.cloud/en/essal-office?hsLang=en#pdf-tools) - [Uploading documents](https://help.essal.cloud/en/essal-office?hsLang=en#uploading-documents) - [Archive serial numbers](https://help.essal.cloud/en/essal-office?hsLang=en#archive-serial-numbers) - [Workflows and automation](https://help.essal.cloud/en/essal-office?hsLang=en#workflows-and-automation) - [Organizing with tags](https://help.essal.cloud/en/essal-office?hsLang=en#organizing-with-tags) - [Troubleshooting and faq](https://help.essal.cloud/en/essal-office?hsLang=en#troubleshooting-and-faq) - [Account and security](https://help.essal.cloud/en/essal-office?hsLang=en#account-and-security) - [Custom fields](https://help.essal.cloud/en/essal-office?hsLang=en#custom-fields) - [Portal](https://admin.essal.cloud/) - [Newsroom](https://newsroom.essal.cloud/) - [Careers](https://careers.essal.cloud/) - [Help](https://support.essal.cloud/) - [Status](https://status.essal.cloud/) - [Contact](https://essal.cloud/contact) - [Terms](https://legal.essal.cloud/terms) [![logo](https://help.essal.cloud/hubfs/logo.svg "logo")](https://essal.cloud/) Essal LLC Copyright © 2026, Essal