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Slow Performance and Loading Issues

If Essal Office feels sluggish — pages take a long time to load, search results are slow to appear, or document previews take a long time — these steps can help identify the cause.

Check Your Internet Connection

Essal Office is a web application. A slow or unstable internet connection will directly affect performance. Run a quick speed test to confirm your connection is healthy. If you are on a lower connection (e.g. mobile data), try switching to a faster connection.

Try a Different Browser

Browser extensions, cache issues, or outdated browsers can slow down web applications. Try the following:

  1. Open Essal Office in a different browser (e.g. if you normally use Chrome, try Firefox or Edge)
  2. Or open an incognito/private window in your current browser (this disables extensions and starts without cached data)

If performance is noticeably better in a different browser or private mode, the issue is browser-specific.

Clear Your Browser Cache

A corrupted browser cache can cause slow loading or display problems:

  1. In your browser, go to Settings > Clear browsing data (or similar)
  2. Clear cached images and files
  3. Reload Essal Office

Large Document Lists

If you have tens of thousands of documents, displaying an unfiltered document list without any filters can be slow. Try:

  • Adding filters to narrow the list before browsing
  • Using saved views that apply filters automatically
  • Changing results per page to a lower number

Slow Document Preview

Large PDF files with many pages take longer to render a preview. This is normal for files over 20–50 MB or documents with 100+ pages. The document is still accessible — simply wait for the preview to load, or download the file to view it in a local PDF viewer for faster rendering.

Slow OCR Processing

If newly uploaded documents are taking a long time to appear as fully processed:

  • This is normal during periods of heavy upload activity
  • OCR processing is queued — high volumes process sequentially
  • Check the task queue to see how many tasks are pending

Server-Side Performance Issues

If performance is consistently slow for all users in your organisation, the issue is likely server-side. Contact your Essal Office administrator to investigate server load, storage, or database performance.