--- title: Contacting Essal Office Support description: If you have worked through the relevant troubleshooting articles and still need help, Essal Office support is available to assist. This article explai... --- [Skip to content](https://help.essal.cloud/en/article/1501-#main-content) English Show submenu for translations [More support](https://help.essal.cloud/en/kb-tickets/new?hsLang=en) [Customer portal](https://clients.essal.cloud/tickets?hsLang=en) [![logo](https://help.essal.cloud/hubfs/logo.svg)](https://help.essal.cloud/?hsLang=en) - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) Open main navigation Close main navigation - [Home](https://essal.cloud/) - [Products](https://essal.cloud/products) - [Industries](https://essal.cloud/industries) - [About](https://essal.cloud/about) - [Contact](https://essal.cloud/contact) - English Show submenu for translations - [More support](https://help.essal.cloud/en/kb-tickets/new) - [Customer portal](https://clients.essal.cloud/tickets) - [Home](https://essal.cloud/) [Home](https://essal.cloud/) Essal Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.essal.cloud/en?hsLang=en) 2. [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en) 3. [Troubleshooting and faq](https://help.essal.cloud/en/essal-office?hsLang=en#troubleshooting-and-faq) # Contacting Essal Office Support If you have worked through the relevant troubleshooting articles and still need help, Essal Office support is available to assist. This article explains how to reach us and what information to include to get the fastest response. --- ## How to Reach Support Contact Essal Office support through the support portal or help centre: - **Help Centre:** Use the search function to find articles that may answer your question before submitting a ticket - **Support ticket:** Submit a request through the Help Centre's contact form - **Email:** Contact your organisation's designated support address if one has been provided --- ## What to Include in Your Support Request A detailed, well-prepared request gets resolved faster. Please include: - **Information**: \*\*What you were trying to do\*\* - **Examples**: "I tried to upload a PDF invoice and assign a correspondent" - **Information**: \*\*What happened instead\*\* - **Examples**: "The document processed but no correspondent was assigned" - **Information**: \*\*Steps to reproduce\*\* - **Examples**: A numbered list of exactly what you did - **Information**: \*\*Any error messages\*\* - **Examples**: Copy the exact text of any error shown - **Information**: \*\*Browser and device\*\* - **Examples**: "Chrome 124 on Windows 11" - **Information**: \*\*When it started\*\* - **Examples**: "This has been happening since Monday" or "This is the first time I tried" - **Information**: \*\*Task log entries\*\* - **Examples**: For admin-facing issues, paste relevant task log output --- ## For Administrators: Information to Gather For technical issues, admins should include: - Essal Office version (found in Administration \> Settings) - Whether the issue affects all users or specific accounts - Any recent changes to configuration, workflows, or mail accounts before the issue started - Relevant entries from the administration task queue --- ## Response Times Support response times vary by plan. Check your subscription details or the support portal for current SLA information. For urgent issues affecting all users, mark your request as high priority. --- ## Before You Submit Check whether your question is already answered: - Troubleshooting articles in this category cover the most common issues - The FAQ answers frequent general questions - The other sections of this Help Centre cover all major features in detail Most questions can be answered without contacting support. If you do need to reach us, the above information ensures we can help you as quickly as possible. - [Essal Office](https://help.essal.cloud/en/essal-office?hsLang=en#main-content) - [Getting started](https://help.essal.cloud/en/essal-office?hsLang=en#getting-started) - [Searching and saved views](https://help.essal.cloud/en/essal-office?hsLang=en#searching-and-saved-views) - [Correspondents and document types](https://help.essal.cloud/en/essal-office?hsLang=en#correspondents-and-document-types) - [Email import](https://help.essal.cloud/en/essal-office?hsLang=en#email-import) - [Users groups and permissions](https://help.essal.cloud/en/essal-office?hsLang=en#users-groups-and-permissions) - [Sharing documents](https://help.essal.cloud/en/essal-office?hsLang=en#sharing-documents) - [Working with documents](https://help.essal.cloud/en/essal-office?hsLang=en#working-with-documents) - [Pdf tools](https://help.essal.cloud/en/essal-office?hsLang=en#pdf-tools) - [Uploading documents](https://help.essal.cloud/en/essal-office?hsLang=en#uploading-documents) - [Archive serial numbers](https://help.essal.cloud/en/essal-office?hsLang=en#archive-serial-numbers) - [Workflows and automation](https://help.essal.cloud/en/essal-office?hsLang=en#workflows-and-automation) - [Organizing with tags](https://help.essal.cloud/en/essal-office?hsLang=en#organizing-with-tags) - [Troubleshooting and faq](https://help.essal.cloud/en/essal-office?hsLang=en#troubleshooting-and-faq) - [Account and security](https://help.essal.cloud/en/essal-office?hsLang=en#account-and-security) - [Custom fields](https://help.essal.cloud/en/essal-office?hsLang=en#custom-fields) - [Portal](https://admin.essal.cloud/) - [Newsroom](https://newsroom.essal.cloud/) - [Careers](https://careers.essal.cloud/) - [Help](https://support.essal.cloud/) - [Status](https://status.essal.cloud/) - [Contact](https://essal.cloud/contact) - [Terms](https://legal.essal.cloud/terms) [![logo](https://help.essal.cloud/hubfs/logo.svg "logo")](https://essal.cloud/) Essal LLC Copyright © 2026, Essal